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Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

Published by McGraw Hill

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Discover how to communicate best when it matters most

Crucial Conversations gives you the tools to handle life's most difficult and important conversations. You'll learn how to:
  • Prepare for high-stakes situations
  • Transform anger and hurt feelings into powerful dialogue
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive



    pub date: 2002-06-18 | paperback | 9780071401944