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High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

by Micah Solomon

Book Reviews

"Micah Solomon conveys an up-to-the-minute and deeply practical take on customer service,
business success, and the twin importance of people and technology."
-- Steve Wozniak, co-founder, Apple

"Micah Solomon takes on one of the stickiest questions in business today -- how to navigate the ever-changing landscape of technology without losing the soul of the cus­tomer experience -- and explains it with great savvy. High-Tech, High-Touch Customer Service is a must read for anyone serious about great service in the digital age."
-- Jay Coldren, Vice President, Lifestyle Brands, Marriott International

"To create a personal connection in today's fast-paced environment businesses must listen and respond at the speed of light -- and create a culture built on service. Solomon illustrates how to anticipate customer expectations and deliver a memorable experience every time."
-- Ray Davis, President and CEO, Umpqua Bank

"Clearly the best book on customer service management written in the last decade."
-- Professor Frank Allen Philpot, George Mason University School of Management

"Micah Solomon's brilliantly written and often belly-laugh humorous High-Tech, High-Touch Customer Service will show you how to embrace the new era of round the clock customer feedback and thrive in business for years to come."
-- Brian Schoenbaechler, President and Managing Partner, Integracore

"In my world of not-for-profits, there is almost nothing more important than building constituent loyalty and retention of donors. Micah Solomon's methodology and wisdom are the true expert guidance that's needed to make this a reality."
-- Jann Schultz, Director of Donor Relations, Operation Smile

"Micah Solomon's pedigree as an entrepreneur, marketer, and customer service strategist is clear. In High-Tech, High-Touch Customer Service, Solomon, better than anybody else I've seen, illustrates how to achieve a level of customer engagement that makes an organization thrive in our era of tech enabled business success."
-- Jonathan Feldman, Contributing Editor, Information Week